Before you order images from Corbis, read this

Before you order images from corbisimages.com, consider this exchange I had today with Corbis customer service:

—–Original Message—–
From: (deleted)
Sent: Mar 17, 2011 1:27:01 AM
Subject: General

Corbis makes it entirely too hard to search for value images. I would like ten to fifteen RF images at $10 to $50 each but there is no way to search that way. For the last hour I’ve been going through “collections” trying to determine which ones are priced in my range – I’m just about ready to give up and go elsewhere. Any hints on how I could accomplish what I want??

(name deleted)

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From: Corbis Sales
Sent: Thursday, March 17, 2011 8:40 AM
To: (name deleted)

Hi,

Unfortunately you will not find images for $10 to $50 each on Corbis. Have you looked into http://www.veer.com? Veer is our sister site and those images start at around $2 an image. I would suggest taking a look at that and seeing if you can come up with something on that end. Let me know if I can be of any more help!

Best,

Katie

Customer Sales and Service

Corbis
http://www.corbis.com
Order toll-free: 800.260.0444
Email: sales@corbis.com

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—–Original Message—–
From: (name deleted)
Sent: Mar 17, 2011 10:17:21 AM

I don’t understand. I see many $5 to $50 RF web images at Corbis – The Super Value Collections; about 1/3 of the Value Collections; and about half of the Standard Collections. Is there some trick in the small print that I’m missing??

(name deleted)

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From: Corbis Sales
Sent: Thursday, March 17, 2011 9:37 AM
To: (name deleted)

Hi,

Im not sure exactly what you are looking for. You can get those images for that price at a very small size in dimensions and lower resolution. Are you planning to use them on the web? If you are looking for RF images anyway, Veer still may be your best option. Those come in the highest resolution and for half the price.

Best,

Katie

Customer Sales and Service

Corbis
http://www.corbis.com
Order toll-free: 800.260.0444
Email: sales@corbis.com

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—–Original Message—–
From: (name deleted)
Sent: Mar 17, 2011 10:53:27 AM

Yes I am looking for RF images to use on the web. Take a look at http://www.dangoldie.com/why_DGFS.html. Isn’t that 72dpi?? It’s perfectly adequate for my needs.

I have 43 items in my Corbis lightbox, all priced at $5 to $50 for RF web size 72dpi.

My original question was “How can I search by price rather than having to go through every single collection to see how each collection is priced??” Corbis customer service first answered that there are no $5 to $50 images at Corbis (????) and now you seem to be telling me that Corbis doesn’t want my business and that I should go to some sister site.

I’m afraid I would be nervous about ordering anything from Corbis, or a “sister site,” at this point. I can’t imagine what you guys are doing to earn a profit over there but you seem to be doing everything you can to lose my business. Sorry to have bothered you.

(name deleted)

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From: Corbis Sales
Sent: Thursday, March 17, 2011 10:06 AM
To: (name deleted)

Hi,

Im sure there are images on Corbis you can use if you can find them, but Veer is a great option as well. Let me know if you have any more questions.

best,

Katie

Customer Sales and Service
Corbis
http://www.corbis.com

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From: (name deleted)
Sent: Mar 17, 2011 10:09 AM

Trust me, I won’t be having any more questions.

(name deleted)